Grooming Policy

Cancellation/No show policy:
We understand that life sometimes gets in the way and that appointments can get forgotten, which is why we send you a text reminder of your appointment 48 hrs before you are due.
Appointments can be re-arranged or cancelled up to 24 hrs before your scheduled appointment without charge. For all no shows and on the day cancellations 50% of the groom price will be required to re-book an appointment. We held off for as long as possible bringing in any extra charges but as a small independent business it simply cannot continue with these measures. To cancel or re-book there are a number of options to do so such as call one of our three salons, send a message through our social media channels or send us a message through our contact form.
Late collection:
If you are running late to collect your dog please let us know! We will obviously take good care of your dog while we wait for you to return but in the event you are more than half an hour late there will be a charge applied as we will need to allocate a member of staff to attend to your dog.
Matted Coats:
We know that no owner deliberately let their dog become matted, but it does happen quite easily and it can be very difficult to groom a dog with a matted coat. The most important thing to understand is that we will always prioritise the welfare of your dog and that we will not inflict any excessive stress or discomfort to your dog whilst in our care.
When a dog’s coat is matted it may need to have a very short clip, this can cause irritation as the blades have to run underneath the matt very close to the skin which takes longer than a regular clip and means the clipper blades can get very hot so the groomer has to take regular breaks in order to let the blades cool to avoid burning your dog’s skin. It is also possible that we may uncover nicks, cuts or other potential problems which have been hidden by the matted hair.  As the owner, we ask that you agree that we cannot be held liable for any after-grooming effects of matt clipping procedures or problems uncovered on a matted coat, which could include the following: itchiness, skin redness or self-inflicted irritations/abrasions from excessive rubbing. Please be aware that there is a much higher risk that the dog’s skin could be nicked with the clippers as we have to get the blade underneath the matt in order to remove it and although we will make every effort to avoid this.