Delivery Costs

We want to make our online ordering process as easy as possible. We offer FREE UK standard shipping (UK Mainland) on all orders over £60 and state the cost of delivery for each individual product on each product page under the delivery and returns section.

Delivery Times & Information

We will always do our best to deliver a product within the delivery time shown if not earlier. If for any reason there is a delay in the delivery, we will inform the customer by email as soon as possible.

Some of our products are handmade to order or they can be personalised. These products will have a longer delivery timeframe which is clearly stated in the product description and delivery tab on each product page. 

If, due to circumstances beyond our reasonable control, a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to cancel the order and receive a full refund.

The customer should be aware that if an order consists of many products, these products may be delivered separately and may have more than one delivery cost. In these cases, the customer will accept part delivery of an order.

We cannot accept any liability for delay, despatch or delivery and cannot be held responsible for delivery at any set time on a particular day.

All products are shipped using various methods and couriers, each are clearly stated in the delivery tab on each individual product page. We will not accept liability for the delivery of products that are shipped directly from a supplier. Some delivery methods will require the customer to sign for the acceptance of the goods.

If a customer orders more than one item from different suppliers, the customer may be liable for more than one delivery charge. All delivery charges will be combined and clearly displayed at the checkout before the customer places an order.